Terms of service
Terms of Service
1. General Information
This website is operated by PRIMWELL BEAUTY LTD, a company registered in the United Kingdom. Throughout the site, the terms “we”, “us” and “our” refer to PRIMWELL BEAUTY LTD. By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service.
These Terms apply to all users of the site, including browsers, customers, and contributors of content.
2. Online Store Terms
By placing an order on our website, you confirm that you are at least 18 years old or have permission from a legal guardian. You agree to use our products only for their intended purpose and in compliance with applicable laws and regulations.
3. Products & Availability
All products sold are beauty and cosmetic products intended for personal use. We make every effort to display product descriptions and images accurately; however, minor variations in color or packaging may occur.
We reserve the right to limit quantities, discontinue products, or refuse service where legally permitted.
4. Prices & Payments
All prices are listed in EUR (€) and include applicable taxes unless stated otherwise. Payments must be completed at checkout using the available payment methods. Orders are processed only after successful payment confirmation.
We reserve the right to change prices at any time without prior notice.
5. Shipping & Delivery
Shipping times provided are estimates and may vary due to factors beyond our control. We are not responsible for delays caused by carriers, customs authorities, or incorrect address information provided by the customer.
Risk of loss passes to the customer upon delivery.
6. Returns & Refunds
Our Return & Refund Policy forms an integral part of these Terms of Service. Due to hygiene and health protection reasons, cosmetic products are not eligible for return or refund once opened, used, or unsealed, in accordance with EU consumer protection law.
7. Right of Withdrawal (EU Consumers)
EU consumers have a statutory right to withdraw from their purchase within 14 days of delivery, except where legal exclusions apply, including sealed cosmetic products that have been unsealed after delivery.
8. Limitation of Liability
To the fullest extent permitted by law, PRIMWELL BEAUTY LTD shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these Terms limits liability where such limitation is prohibited by law.
9. Intellectual Property
All content on this website, including but not limited to text, images, logos, designs, and branding, is the property of PRIMWELL BEAUTY LTD and may not be copied, reproduced, or used without prior written permission.
10. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy and handled in accordance with the General Data Protection Regulation (GDPR).
11. Governing Law
These Terms of Service are governed by and interpreted in accordance with applicable European Union law. Mandatory consumer protection rights under Belgian and Dutch law remain unaffected.
12. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon publication on the website.
13. Contact Information
For questions regarding these Terms of Service, please contact us at:
info@primwellbeauty.com
Last updated: [18/01/2026]